Wauton Samuel Updates

March 11th 2016 00:57: Update

We have been notified that Microsoft released an update which has caused many applications to fail.  

The recommended soluton from Microsoft is to uninstall the recent update KB3085515 that they released.

If you are not sure how to do this please contact your IT Technician or you can call the support team. 

For more information on how to uninstall this update, please go to https://support.microsoft.com/en-us/kb/3085515#bookmark-uninstall 

 

March 10th 2016 22:56pm: Update

We have identified an issue with some schools not being able to log into their system.

This currently affects only computers that are on Windows 7. 

Our technical team are working round the clock to resolve this issue however we do understand that this may cause some inconvenience. 

If you require urgent access to reports then please contact the support team on 020 8318 1700 and we can assist in producing the reports for you.

Please continue to check our website for further updates.

Please Note:

P4 and Web Services are not affected therefore you may continue to use these as normal.

If you would like us to install P4 onto your servers please obtain your server details and contact the support team on 020 8318 1700 and we will arrange for our technicians to contact you as soon as possible.

"99% of customers rate our support as Excellent, Very Good or Good and 100% would recommend our products and services to another school"
Wauton Samuel Client Survey 2013