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This section gives you results of our incoming telephone traffic and the turn-around time of telephone queries.


Telephone Statistics for 2007

Telephone Support at Wauton Samuel relies on the efficient handling of phone calls and client queries. The following page documents statistics on our telephone system usage and shows that even in the busiest of periods, such as School Census, we are able to meet the high standards that we set.

Statistics have been collected over each period from BT's Network Call Performance Reports.

Incoming telephone traffic to date

A graph showing monthly incoming telephone traffic to date

Turn-around of client queries to date

A graph showing how long it takes to resolve client queries by month

Statistics collected and compiled by Wauton Samuel.


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