Wauton Samuel & Co Ltd. [Preview Network Support]

We are a friendly, efficient local company who can support your PC’s, network and printers. We offer a Service Level Agreement to cover the maintenance of your networks, computer hardware and system software, the costs of our SLA are explained here
Some clients have asked that we make regular visits (weekly, monthly, termly, etc) to check that everything is working OK. Others want to be able to call us out when they have a problem. We are happy to discuss any combination of the two.
For more information please Email:info@wautonsamuel.co.uk

Pauline Snow, the admin officer at Victory Primary School in the London Borough of Southwark, has this to say about our service:

“The service is fantastic, we are amazed at how quickly things are dealt with and that we are able to talk to our technician. They visit us regularly and deal with any issues we have swiftly, we no longer feel left high and dry.”

She is especially pleased with being able to fax the technician a list of jobs which are then dealt with promptly and competently. Pauline cites our excellent reputation for client service as the main factor that led Victory to choose Wauton Samuel to provide hardware support over its competitors. She says that we have excelled in all aspects of our service and believes that Wauton Samuel represent “real value for money for the school.”

Telephone Support
Loading Software
Installing new peripherals such as printers and scanners
Trouble Shooting Problems
Improvements and Updates
Installing new computers on your network
Recabling
Installing New Servers
Configuring your network so that it runs at its optimal level
Setting up user profiles and making sure that everything is secure
Advice and support with the pruchase of new hardware and software.
Helping plan for the future
Liasing with third party suppliers
Temporary loan of equiptment
Training in the use of hardware and system software
Regular health checks to cover: Backups, Anti virus software, Spyware, Software updates, Security against hackers

If there is something not on this list then we would be more than happy to discuss your additional requirements.

This service is probived by a team that have undertaken a course leading to them becoming Microsoft Certified System Engineers.

Some clients have asked that we make regular visits (weekly, monthly, etc) to check that everything is working OK. Others want to be able to call us out when they have a problem. We are happy to discuss any combination of the two.

We will guarantee to have telephone support available Monday to Friday 9 to 5, but, in practice, it will be available outside of these hours as well. We will aim to solve as many issues as possible over the ‘phone or by using specialist software which allows us to diagnose and fix problems over the internet. If an on-site visit is needed we aim for that to happen within 2 working days of the problem being registered.

Network Administration and Support

Pauline Snow, the admin officer at Victory Primary School in the London Borough of Southwark, has this to say about our service: